Turn Conflicts into Wins on Your Projects

Ever feel like you're speaking a different language than your contractors? You're not alone. In construction, seeing things differently is normal. The trick isn't getting everyone to agree – it's getting things done anyway.

The Problem We All Face

In construction, people don’t always agree.

• A city inspector questions your permits.

• A subcontractor thinks a deadline is too tight.

• Work meets the code, but the quality isn’t good enough.

These disagreements can slow down projects, blow up budgets, and cause stress.

Trying to prove you’re right often makes things worse.

What Doesn’t Work

Many project managers try to win arguments by:

• Telling others they're wrong

• Ignoring other people's worries

• Pushing harder when people disagree

• Getting mad when others don't agree

This doesn't work because people act based on what they believe, not what you tell them.

Why This Matters

When we fight about who's right, bad things happen:

• People get angry and stop working well together

• Projects take longer than they should

• We spend more money than planned

• Teams lose trust in each other

Ignoring these conflicts leads to delays, wasted money, and frustration for everyone.

Our Solution: Focus on the Goal

Remember that dress from a few years ago? Some people saw it as blue and black, others as white and gold. Both groups were sure they were right. Instead of arguing about the color, we needed to accept that people saw it differently.

At KRC we don’t argue. Here’s how we handle disagreements:

1. Focus on What Matters 

Don't argue about the details. Talk about what everyone wants to achieve.We ask, “What’s the result we both want?” If your builder thinks the timeline is too short, ask what they need to make it work.

2. Accept Different Views 

Like the dress, two people can see the same thing differently. Both can be right in their own way. We take time to see why the other person disagrees. What are they worried about? What do they need to move forward?

3. Listen and Learn 

Try to understand why others see things differently. When a worker asks for more money or time, find out why they need it.

4. Solve Problems Together 

Instead of proving you're right, find solutions that work for everyone. Sometimes changing how we work is better than changing when we work.

How You Can Use This

Next time there’s a disagreement:

1. Focus on the goal, not the fight.

2. Listen to the other person’s concerns.

3. Solve their problem in a way that works for them.

You’ll keep your projects moving smoothly—and your team working together.

Real Example:

A subcontractor said they couldn't meet our timeline. Instead of arguing, we asked what they needed. They wanted more workspace. We adjusted the schedule so they could work without other trades in their way. Project finished on time.

This method works. Our projects finish on time and within budget because we work with different views instead of fighting them.

Until next time,

Rich 

KRCrossing Consulting

PS: What's your biggest project conflict right now? Email us your challenge. We'll share practical solutions in our next issue.